Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you (or someone you named, other than the carrier) receive the goods — or, if your order contains several items delivered separately, from the day you receive the last item.

To withdraw, contact us with a clear statement (for example, an email):
Sellenad, Postfach 11 03, 99886 Georgenthal, Germany
Email: sellenadshop@gmail.com

You can use the withdrawal form at the bottom of this page, but it isn't required. Sending your withdrawal notice before the 14 days are up is enough to meet the deadline.

If you withdraw, we will refund all payments you made, including standard delivery costs, within 14 days of being notified, using the same payment method you paid with, at no extra cost to you. We may wait to refund until we've received the goods back.

You must send the goods back within 14 days of telling us you're withdrawing. You cover the cost of return shipping. You're only responsible for any loss in value caused by handling the goods more than necessary to check what they are and how they work.

The right of withdrawal does not apply to:
* Goods made to your specifications or personalized
* Digital downloads, once you've expressly agreed to start the download and given up your withdrawal right
* Sealed goods that can't be returned for health or hygiene reasons, once unsealed

Damages and Issues

We want you to be completely satisfied with your purchase. Please inspect your order upon receipt and contact us immediately if:
* The item is defective,
* The item is damaged, or
* You received the wrong item.

You can reach us at sellenadshop@gmail.com within 7 days of receiving your order, and we will evaluate the issue and do our best to resolve it.

Non-Returnable Items

We cannot accept returns on certain custom-made or personalized items.

If you have questions or concerns about whether an item is eligible for support, please contact us.

Refunds for Damaged or Incorrect Items

If your item is found to be defective or incorrect, and we accept your claim, we will provide a replacement or process a refund.

If approved, you will be refunded on your original payment method within 10 business days. Please keep in mind it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at sellenadshop@gmail.com.

Withdrawal Form

To withdraw from your purchase, you can copy this and send it to sellenadshop@gmail.com:

To: Sellenad, Postfach 11 03, 99886 Georgenthal, Germany
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date: